DELIVERY

We are sorry that we can't currently deliver to the whole of the UK. Our Delivery Area covers mainland UK and most of Scotland. It excludes the Scottish Isles, Ireland, The Isle of Man, the Isle of Wight, The Channel Isles and all those areas located within the following postcode areas:

AB,DD8-11, KW15-17, ZE1-99, GY1-99, JE1-pp, PA20-23, 24-40,PH49-50,HS9-99,PA41-49,PA60-78, PH41-44,PH19-26, 30-41, HS1-8, IV41-51,55,56, KA27-28,IV1-28,30-32,36,40,52-54, AB37,38,55,56, PH19-26, 30-35, KW1-3, 5-14, IM1-99, TR21-25, BT1-99, EIRE/ROI, BFPO 01-BFPO999

N.B All delivery prices are inclusive of VAT unless otherwise stated.

Standard delivery is the same price regardless of how many items you buy. Some larger and heavier items have a delivery surcharge which is added to the standard rate charge.

For example, a piece of garden furniture may have a Heavy Item surcharge of £20 which added to the standard rate will bring the delivery total to £25.

You will be able to check the total delivery charge in your basket before you check out.

We recommend that you provide us with a safe delivery address at which to leave a delivery - perhaps a neighbour, a shed etc. This is particularly relevant with live plants. Our aim is to avoid plants being returned to the depot and spending longer than they need to in a cardboard box.

With Very Heavy deliveries a 2 man crew will place the item in the customer's room of choice, if required unpack for inspection and take away the packaging, which is disposed via a registered waste company.

A delivery note is signed by the customer to confirm the product is in good order and that there is no damage to their property.

No Very Heavy item is left without a signature, unless the customer requests to leave in a safe place with a note for the drivers to collect as proof of delivery. Drivers are happy to call the customer on day of delivery at an agreed time to enable the customer to be in.

If you are unsure please check with our Customer Care team on 0844 879 4166 before ordering. Calls cost 5p per minute from a BT landline. Mobile and other service providers' rates may vary.

We do not currently deliver to anywhere outside the UK or the Delivery Area but we will accept orders placed within the UK outside of the Delivery Area subject to a delivery address being provided which is within the Delivery Area.

DELIVERY CHARGES

We have tried to keep our delivery prices fair and simple. Our wide range of products does include some large and heavy items that need additional lifting and handling so the prices reflect that.

To ensure our plants arrive in the best possible condition, they are delivered direct to you from the nursery in specially designed packaging to protect them.

Items may be dispatched from different locations so your order may arrive in separate parcels and on different days.

Deliveries are made Monday to Friday excluding Saturdays, Sundays and Bank Holidays.

Standard delivery is 3 to 7 Working Days. We always aim to meet this but delivery times can’t be guaranteed and this may be for reasons beyond our control.

Large and heavy items may take up to 14 Working Days to arrive.

Delivery charges will be indicated as you shop and confirmed during checkout.

CANCELLING AN ORDER

If you wish to cancel an accepted order please email us as soon as possible at customercare@notcutts.co.uk giving us your order number. If the accepted order has not already been dispatched we should be able to stop it for you. If the accepted order has been dispatched you will unfortunately have to go through the returns process set out in section 12 below. Sorry.